According to research carried out by workplace experts Acas (Advisory, Conciliation and Arbitration Service) talking actually works!
Their finds show their conciliation service has substantially reduced the need for employment tribunal hearings. It was in 2014 that the law changed and directed that anyone considering making an Employment Tribunal claim had first to notify Acas, and then attempt to resolve the dispute without resorting to legal action.
Interestingly, even though a tribunal claim has been lodged, right up until the court hearing date, the conciliation option can still be taken up.
New independent research carried out on behalf of Acas shows that seven out of ten (71%) claimants avoided going to court after receiving help from Acas
Acas’ post-claim conciliation has also been highly successful with eight out of ten users being satisfied with the service with over nine out of ten employers (92%) and a similar percentage of claimants (87%) saying that they would use Acas conciliation again.
Acas Chair Sir Brendan Barber comments:”Our advice is that it is always better to try and resolve a workplace dispute at the earliest possible stage. But anybody who finds themselves in a position where they are considering legal action should definitely consider our free conciliation service first.”
Acas has dealt with over 92,000 Early Conciliation cases between April 2015 and March 2016. This is nearly 1000 more cases compared to the same period last year.