7a Southwood Hall
Muswell Hill Road
London
N6 5UF

Tel: +44 (0)20 8348 1767

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Member of the Recruitment and Employment Confederation

The Graham Agency recommends the Stafftax domestic payroll service.

Terms and Conditions of Business

1. Our Agency will only undertake business on the terms and conditions contained herein.
2. The Agent acts as agent only for the purpose of affecting introductions between Clients and staff ("Applicants") and the fees to the Agency are for the introduction only.
3. The Agency does not accept responsibility for any loss or damage resulting from the Agency's introduction or provision of services or from any acts, omissions or conduct of Applicants introduced by the Agency.
4. Although the Agency does take every care to check Applicant's details, the Client is strongly advised to satisfy himself/herself as to the suitability of the Applicant.
5. All fees to be paid in full within 10 days of the date of the invoice. On the condition that our invoice is settled within 10 days of the date of issue, where the applicant is found to be unsatisfactory a replacement employee will be found up to 8 weeks after the commencement date.
6. If our invoice is not settled within 10 days of the date of issue, where the applicant is found to be unsatisfactory we reserve our right not to offer a replacement employee within 8 weeks of the commencement date.
7. For permanent placements, in the event the Agency is unable to find a replacement within the 56 day period, a refund of 20% will be given.
8. In the event of the Client's cancellation of engagement before the employee commences, a 50% fee will be charged.
9. Names and addresses of referees are given in confidence and must not be passed on.
10. The interviewed Applicant is NOT permitted to give to the Client their personal address or telephone number until notification of intent to employment is given to the Agency.
11. The Agency reserves the right to levy an appropriate fee should the Client, or a party introduced by the Client, employ staff initially introduced by the Agency.

Fees Payable

Full-time resident staff - housekeeper / couple / nanny/ au pair / mother's help	14% of gross annual salary + VAT
Non-resident staff	14% of gross salary + VAT
Part-time staff (less than 12 hours per week)	14% of gross salary + VAT
Temporary employees (up to 4 weeks)	One week's gross salary + VAT
	All of the above subject to a minimum fee of £150 + VAT